Terms and Conditions

We want you to be happy with your purchase from [Your Business Name]!  If for any reason you're not satisfied, we offer a simple return and refund policy.

What can be returned?

You can return most items purchased on our website within 30 days of the original purchase date.  To be eligible for a full refund, items must be:

• Unworn and unwashed
• With original tags attached
• In their original packaging (if possible)
• Accompanied by a receipt or proof of purchase

Reasons for Return:

We accept returns for several reasons, including:

• Incorrect item received
• Damaged item received
• Change of mind ( unworn and unwashed items only)
• Sizing issues (may require exchange for different size)

How to initiate a return:

1. Gather your Information:  Have your order number, email address, and reason for return ready.
2. Visit our Returns Portal: Head over to our Returns Portal on our website ([link to Returns Portal on your website]). This portal allows you to easily initiate and track your return.
3. Start your Return:  Enter your order number and email address to access your specific order details.
4. Select Items: Choose the items you wish to return and specify the reason for return.
5. Print your Return Label:  The portal will generate a pre-paid return shipping label for your convenience (depending on the reason for return). Print it out.
6. Pack it Up:  Safely pack the items you're returning in their original packaging, if possible. Include the completed return form (usually provided with the label).
7. Return it:  Attach the pre-paid return label (if applicable) to your package and drop it off at your nearest carrier location.

How Refunds are Processed:

Once we receive your returned items and confirm they meet our return policy, we will process a full refund to your original payment method within [number] business days.  This timeframe may vary depending on your bank's processing time.  You'll receive a confirmation email once your refund is issued.

Note:  For exchanges due to sizing issues, we will waive the return shipping cost and send you the new size free of charge (within the same product category).

Need Help? Contact Customer Service:

If you have any questions about the return and refund process or encounter any issues, our friendly customer service team is here to assist you!

• Online Chat:  Our chat feature is available on our website during business hours (9am until 5pm ). Click the chat icon to connect with a representative.
• Email:  Send us an email at [customer service email address] and we'll get back to you as soon as possible.
• Phone:  Call us at [706-4408-4414] during business hours to speak with a customer service representative directly.

We appreciate your understanding and hope this return and refund policy makes your shopping experience with [Your Business Name] a breeze!